“I was working a lot more than my contracted hours, which was significantly impacting my social life and well-being.”

Image of Gemma Murray
From Housing to Healthcare

When the pressure at her work became unsustainable, Gemma Murray knew she had to make a change. After repackaging her skills, she shifted into a stimulating new role that supports her wider life. Here's her story.

What work were you doing previously?

I was a Housing Support Manager. 

I managed care and social support services for adults with learning disabilities, mental health support needs and physical disabilities who lived in their own tenancies in the community. 

I managed the staff team which comprised of 50-60 support workers, two team leaders and an administrative member of the team. I had support from other departments in my organisation, such as the finance team or the human resources team.

I was also responsible for property management for two properties.

What are you doing now?

I’m a Practice Manager of a GP practice. 

This includes managing the staffing team, as well as the management and finances of the business.

Why did you change?

I made the change because I needed a better work-life balance. 

Due to ongoing shortages in the sector, I was working a lot more than my contracted hours. It was having a significant impact on my social life and well-being. 

I was also covering on-call for the service I worked in, but due to staffing shortages was covering this every two weeks for a long period of time. 

This made me feel tired and that I couldn’t give my best to my work or to my friends and family. 

When was the moment you decided to make the change?

I’d been wondering what I could do with my skills to have a new experience for some time.

I’d worked in Social Care since leaving university, but I was unsure what other roles I could do. I wanted to do something stimulating, but also worthwhile as I always felt like I was making a difference working in a social care setting. 

In my role, I’d been working for over a year with a reduced team capacity, but an increased contractual service provision commitment (due to the lasting effects of COVID). I was also working to improve service provision in partnership with other departments in my organisation, the local authority and the Care Inspectorate. 

This was a high pressured time, but I was happy to work alongside my team to reach the goals required. 

There came a point though when I realised that I was no longer able to keep covering the additional workload. I was in a meeting where I realised the reprieve I’d been anticipating was not coming, and the expectation was for me to continue working without the resources I needed. 

I was concerned not only about the impact on my well-being, but also on my professional reputation as I wasn’t able to meet the quality standard I felt was necessary. 

This was my deciding moment and I began planning in earnest for a change in role. 

How did you choose your new career?

I have a friend who works in a similar role, as a deputy practice manager in a GP practice. 

We discussed the nature of the role and I thought this would be within my skill set, though I’d need to learn new systems. 

Are you happy with the change?


I feel I’m able to take on new challenges along with take ownership of projects and tasks in my new role. It’s very stimulating and I’ve enjoyed bringing a fresh perspective to my new team.

I have a work-life balance which is greater than what I’ve ever previously experienced in my career. I no longer feel overwhelmed and I don’t miss social events with friends and family. 

I feel competent and confident in my role, though I’m still learning!

What do you miss and what don't you miss?

I really miss the people I supported and my staff team in my previous role. 

It was a great privilege to be a part of planning how a person wants to live their life, and helping them to build their support to achieve their goals. 

I also miss supporting members of my team to develop their skills and grow in their career. This is something I hope I’ll be able to continue in my new role. 

I don’t miss being on call every second week and being woken with issues or unable to make personal plans in case I need to come in and cover a shift. 

I don’t miss being held accountable for the actions of staff when I didn’t have the appropriate resources to manage staff effectively (i.e. enough support staff to be able to provide commissioned support and to be able to release members of the team for training or a full management team to support me in my role). 

How did you go about making the shift?

I attended a Chartered Manager Course and developed my team leading and managerial skills there. 

Attending this with other managers from different sectors had highlighted to me that I may have the skills required for other roles. 

My confidence grew around knowing I had the skills needed to effectively lead a team and manage a team in lots of settings. I think gaining the Chartered Management Qualification was beneficial as it helped me to demonstrate that my skills were transferrable.  

When looking at the practice manager role, I researched legislative requirements related to the role, spoke to people I knew who worked in that role or in a similar area to ask questions about the skills required. This helped me to make the shift.

How did you develop (or transfer) the skills you needed for your new role?

I developed a more structured understanding of the aspects of managing a team and considered how this was transferrable.

Activities such as managing change, managing absence, developing policies and procedures, managing conflict and general time management were some of the areas I considered within my chartered management course. These are all areas I’m skilled in and was able to transfer to the new role. 

I had to gain understanding of legislative or procedural protocols within my new role, as well as learning the role of the people I now manage so I can effectively lead them. 

What didn’t go well? What wrong turns did you take?

Initially when looking for an alternative role, I was unsure what I could do.

I’d become overwhelmed when looking at roles outside of my sector, which led me to only consider roles within the same sector. 

That’s why I decided to ‘go back to basics’ and solidify those transferable skills by completing the management course. 

Once I started to consider looking at a completely different sector, I had more options for something I thought would be a great opportunity to develop but also find greater balance. 

How did you handle your finances to make your shift possible?

I saved money so I had a financial buffer for my expenses should there be a delay in pay from one role to another. 

I formed a budget for my expenses and had saved an amount to cover me for three months. 

When looking at new roles, I considered that the salary would cover the essential expenses I had, even if the salary would initially be less than my previous one.  

Fortunately, I was able to remain in my previous role until I secured my new role, so there was no gap with my finances. 

Though my contracted annual salary increased when I moved roles, as I’m no longer doing on-call and additional hours as I once was, I’m now earning roughly the same.

What was the most difficult thing about changing?

I found it extremely difficult to make the change because I worked with people and my role was to make sure that they lived their life the way they wanted to. 

I’d developed strong relationships with people and didn’t want to let them down. I understood that our relationship was a professional one, but I think that most people who have a career in care do so because they want to make a difference. 

I was anxious about what I’d be able to do in another role.

What help did you get?  

I had help from my line manager in my previous role. 

She helped me to consider my skills and helped me access the Chartered Management Course. 

She also helped me a lot by considering how to implement changes so that things could improve within my role.

She acknowledged that the difficulties I was experiencing were not due to a lack on my part, helped me consider what was best for me, and how to be more boundaried in my role.  

I also had help from the people who I sought out in a similar role to my new role. They helped signpost me to information about my role, which was useful for the application process.

Whilst in the new role, I’ve found support through my local peers as there are other practice managers in the area. We meet monthly to discuss developments and I’ve sought guidance here. I’m also fortunate that I can go to another practice in the health centre where I’m based and ask for advice. 

I’m now at the stage in my role where I’ve been able to offer guidance to others in our group. 

What have you learnt in the process?

I’ve learned that I’m capable and that moving to another career is possible. 

I learned that making a change wasn’t as scary as I thought it’d be! The move was not difficult for me in that I’ve been able to learn my role and establish a good rapport with my team quickly. 

What do you wish you'd done differently?

I wish I’d made the change sooner. 

I’d been unsure about how to change my career as I’d worked in health and social care since graduating university and was unsure where my skill set would be transferable in other sectors.

What would you advise others to do in the same situation?

I’d advise others to make use of any opportunities that arise to develop their skills, such as through work-related qualifications. 

This will help to build transferable skills as well as confidence. 

What lessons could you take from Gemma's story to use in your own career change? Let us know in the comments below.

Plus, if you know someone who's made a successful shift into work they love, we'd love to hear from you. Drop us a line at [email protected]. and you could win a £25 / $35 voucher in our monthly draw.