Career Change Launch Pad Terms & Conditions

Please read the following terms and conditions carefully before you book a place on a Launch Pad course. These terms and conditions set out your legal rights and responsibilities, our legal rights and responsibilities and certain key information required by law. If you book a place on a Launch Pad course on our Site, you agree to be legally bound by these terms and conditions. 

In these terms and conditions: 
we, us or our means Careershifters Limited; 
Site means our website at
you or your means the person using our Site to reserve a place on one of our Launch Pad Courses; and
the Course means the Launch Pad or Launch Pad Plus coaching course that we offer on our Site that you wish to pay to book a place on. The Course is described at clause 2.1.

If you don’t understand anything in these terms and want to talk to us about them, you can contact us by emailing us at

Who are we?
• We are Careershifters Limited, we are registered in England and Wales under company number 6319648. Our registered office is at 75 Kenton Street, London, WC1N 1NN.
• You can contact us by emailing us using the details above, or by writing to us at our registered address listed above.

1 These Terms
These terms and conditions apply when you use our Site to request a place on the Course. We may amend them from time to time and it is your responsibility to read these terms each time you use the Site.
2 The Course
2.1 The Course will be either the Launch Pad or the Launch Pad Plus coaching course, depending upon your selection. 
2.2 The Launch Pad course lasts for 8 weeks and includes a weekly webinar, access to your Launch Pad Community, and access to materials through the Site. Recordings of your weekly coaching calls will be available for 12 months after your course has ended, and you will have access to all other course materials for as long as the course exists.
2.3 The Launch Pad Plus course includes the features listed in clause 2.2 and additionally includes the following benefits, which are not transferable:
2.3.1 three forty-five minute, one-to-one coaching sessions which can be booked during the 8 week course or up to a maximum of 3 months after the Course end date (please note that you must give us at least 48 hours’ notice if you wish to re-schedule or cancel a one-to-one coaching session);
2.3.2 email support; and 
2.3.3 a personal review of your CV and LinkedIn profile which can be used from the fourth week of the Course and up to a maximum of 3 months after the Course end date.  
2.4 Further details of what the Course includes, and the dates upon which the various webinars will be held, will be found in the welcome email we’ll be sending to you.
3 Booking a place on the Course
3.1 The following explains the process you will go through to apply to book a place on the Course through our Site and how the contract for the purchase of a place on the Course will be formed:
Step 1 – Choosing your course
On our Site, you can use the links to look at the courses we offer. Once you have chosen a course, and are happy with the location, time and price of the course you wish to attend, click on ‘Reserve A Place.’ 
Step 2 – Personal Information
You will then be asked to enter the first name, last name and email address of the person who will be attending the Course.  
Step 3 – Payment
You will be asked to choose whether you wish to pay for the Course entirely in advance, or in instalments. You will also be asked to enter your payment card details. Once you are happy with them, select “Book Now”. 
3.2 Please check any details you provide carefully before you submit them.
3.3 Once submitted, we will email you to confirm that you are enrolled onto the Course (Confirmation Email). At that point a legally binding contract will come into existence between you and us.
3.4 We may be unable to accept your application for a booking, in which case we will contact you to let you know and we will not process the booking or charge you for it. Typically, this could be because:
3.4.1 the Course is fully booked; or
3.4.2 we cannot authorise your payment; or
3.4.3 there has been a mistake on the pricing or description of the Course.
3.5 If you think there may be an error in the booking application you have made, please contact us as soon as possible. 
3.6 If you are under the age of 18 you may not attend our Courses or purchase a Course from our Site.
3.7 If you attend one of our introductory webinars, you will alternatively be able to book a Course through the booking page that will appear at the end of the webinar. To book a Course in this way you will follow steps 2 and 3 listed above. 

4 Our Course
4.1 It is your responsibility to ensure that you have the relevant facilities to access the elements of the Course (such as computer, relevant software, and adequate internet), and to make yourself available to attend the webinars. We cannot take responsibility for you missing all or part of a webinar or other element of the Course due to you not having the right software, an inadequate internet connection, illness or other events that prevent or delay you from attending or accessing the relevant element. 
4.2 As part of the Course we will provide you with certain materials including course guides. You are only permitted to use these materials for your own use and reference. Any intellectual property rights in the materials will remain with us at all times and you are not permitted to share the materials with any other person, or to copy the materials. 
4.3 You will not have access to the Course materials unless you have submitted your customer profile, which helps us to tailor the Course to your needs. Under the General Data Protection Regulations 2018 you have the right to ask us to delete or anonymise any data we hold about you after the Course has ended.
4.4 The Consumer Rights Act 2015 gives you certain legal rights, for example that the Course we provide must be delivered with reasonable care and skill.  We must provide you with services that comply with your legal rights. 

5 Your obligations to us
5.1 By entering into this agreement with us you confirm that you are in a positive state of physical and mental health required to fully engage with the course.
5.2 If we believe that your participation in the course may be detrimental to your mental health or not conducive to a positive group experience, we reserve the right to remove you from the course.
5.3 By entering into this agreement with us, you confirm that you have the technical competence to access all the elements of an online course, for example:
- using links to access 3rd party applications;
- navigating the course website;
- following instructions to navigate your Launch Pad Community.
And you understand that it is your responsibility to make sure that your email account is set up to accept emails from
And if you are a Launch Pad Plus participant
5.4 If you are a career coach you must divulge your profession to us before you sign up for the course and be transparent about your reasons for doing the course. In the absence of such information we reserve the right to remove you from the course.
5.5 If you are a Launch Pad Plus participant you must book your coaching sessions, LinkedIn and CV review in good time before your plus benefits expire (3 months after the course ends); we cannot be held responsible if there are no coaching sessions left.
6 Changes to our Course or Terms
6.1 We may change the Course:
6.1.1 to reflect changes in relevant laws and regulatory requirements.
6.1.2 to implement minor adjustments and improvements.
6.2 If you wish to cancel your booking before the Course has taken place, or within 14 days of it starting, please see your right to do so in clause 9. 
6.3 We will not be liable if we have to postpone, cancel or reschedule all or any part of the Course due to circumstances outside of our control, including if the Course coach(es) is/are ill or otherwise unable to provide the Course, if we have insufficient attendees booked onto the Course, or if we suffer an act of God, such as fire or flood. 
6.4 In the case of any event in clause 6.3 above, we will try to reschedule the Course (or the relevant part) for as soon as reasonably practicable. If you are not able to attend the rescheduled dates, we will offer you alternative dates, or a refund either: (i) in full, if you do not attend any of the Course; or (ii) in part, if you attend only some of the Course, the refund being a pro rata amount to reflect those parts of the Course which you do not attend. 

7 Price and Payment 
7.1 The price of the Course will be as set out on our Site at the time we confirm your booking. Our prices may change at any time, but price changes will not affect a booking that we have already confirmed with you.
7.2 The price of the Course is in pounds sterling (£) (GBP), or in US dollars (USD), or in Euros (EUR),  or in Australian Dollars (AUD) and includes VAT at the applicable rate.
7.3 We accept all major credit cards and debit cards.
7.4 We will do all that we reasonably can to ensure that all of the information you give us when paying for the Course is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.
7.5 Your credit or debit card will be charged when you submit your card payment details and click “Book Now”. If you have chosen to pay in instalments, your credit or debit card will be charged the amounts, and at the frequency, specified on our Site.
7.6 All payments by credit card or debit card need to be authorised by the relevant card issuer. You may also be required to complete extra security steps such as:
7.6.1 Verified by Visa:
7.6.2 Mastercard®SecureCode™:
7.7 If your payment is not received by us, and you start attending the Course, you must pay for the Course in full (or the first instalment, if you have chosen to pay by instalments) within 30 days of the date that the Course starts. The Course starts when the first webinar starts. 
7.8 Nothing in this clause affects your right to cancel the contract under clause 9.

8.1 Nothing in this contract or elsewhere will exclude or limit our liability for death or personal injury caused by our negligence, or any liability for fraud or fraudulent misrepresentation, or liability which we are responsible for in relation to consumer protection rights, or for any other matters which it would be illegal for us to exclude. 
8.2 We will not be responsible for any losses that were not foreseeable to you or us when the contract was formed, or that were not caused by any breach on our part.  

9 Your right to cancel this contract 
9.1 If you wish to cancel the contract and withdraw from the Course, for any reason, you can do so at any time before the Course starts, or within 14 days of the Course starting. The Course starts when the first webinar starts. So, for example, if the first webinar is at 10am on 1 January, you must tell us if you wish to cancel the contract by 11:59pm on 14 January.
9.2 To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. email us) before the expiry of the 14 day period referred to above.
9.3 If you cancel the contract within this period, we will reimburse you without undue delay for all the payments we have received, and not later than 14 days after you tell us you wish to cancel the contract. 
9.4 We will make the reimbursement using the same means of payment as you used for the original transaction, unless you have expressly agreed otherwise. You will not incur any fee as a result of the reimbursement.

10 Deferral
10.1 In exceptional circumstances, a deferral to the next Launch Pad course can be offered at the discretion of the Careershifters team and Launch Pad coaches. 
10.2 You may only defer to the next course before the end of Week 4 of the course you joined.
10.3 If you defer to the next course you will no longer have the right to a refund (for the course you are deferring from or for the course you are deferring to).
10.4 A deferral will only be allowed once per customer.
10.5 If you defer to the next course, your access to the current course materials, coaching calls and Launch Pad Community will be stopped.
10.6 You will join as a new participant and start at the beginning of the next course.
10.7 You will not divulge any of your knowledge of any elements of the course you may have completed to participants of the course you join.
11 Disputes
11.1 We will try to resolve any disputes with you quickly and efficiently. 
11.2 If you are unhappy with our service to you or any other matter, please contact us as soon as possible.
11.3 If after exhausting our internal complaints process your complaint has not been resolved, you may refer the dispute to an Alternative Dispute Resolution (ADR) provider.

12 How we may use your personal information
12.1 When you use our Site, we will use the personal information you provide to us to:
12.1.1 provide the Course;
12.1.2 add you to the platform used for your Launch Pad Community and after the course (by invitation) to the Alumni Facebook Group;
12.1.3 process your payment for the Course; and
12.1.4 inform you about similar courses or services that we provide, but you may stop receiving these at any time by contacting us.
12.2 We will not give your personal data to any third party.
12.3 For more information about how we use your personal data please see our privacy policy.

13 General
13.1 We may transfer or assign our rights and obligations under these terms to another organisation, or appoint third parties to assist us at any time but this will not affect your rights or our obligations under these terms. 
13.2 This contract is between you and us. No other person shall have any rights to enforce any of its terms. 
13.3 Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
13.4 If either of us does not at any time act on any rights we have or we delay in doing so, it will not affect the rights of either of us to enforce any rights at a later stage. If either of us choose not to rely on a right which we have, it will not affect any other rights which either of us has. 
13.5 This contract is subject to English law and we each agree that any dispute arising under or connected to it will be decided by the English Courts. If you are a consumer in an overseas jurisdiction, including Scotland or Northern Ireland, this will not affect your rights to bring a claim in your local Courts or otherwise affect any statutory or other local law protections which you have. 
13.6 We will not be in any way responsible to you for a failure to offer courses that you wish to buy or otherwise for a failure to comply with our obligations or any costs or liabilities you incur as a result of any circumstances beyond our reasonable control, including but not limited to if we are affected by matters beyond our reasonable control, by way of example only flood, fire, trade dispute, lack of third party materials or services.
13.7 If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.
13.8 No changes to the contract will bind us unless we agree to them in writing.  Where you have already booked a place on the Course which we have accepted, the contract will remain subject to the version of our terms and conditions which were in place at the time at which you placed the order.
13.9 Nothing in these terms and conditions seeks to exclude or limit any rights available under applicable law which cannot be excluded or limited. This means that these terms and conditions will not change any rights which the law grants to you which that law does not allow us to change or limit.
13.10 The contract is the entire agreement and understanding between us and all other statements and terms whether written or verbal are excluded to the fullest extent that the law permits. 
13.11 We are committed to trying to achieve your complete satisfaction as our customer. If you have any complaints please contact us on the email address or phone number above.