Please read the following terms and conditions carefully before you book a place on one of our online Career Change Masterclasses. These terms and conditions set out your legal rights and responsibilities, our legal rights and responsibilities and certain key information required by law. If you book a place on a Masterclass on our Site, you agree to be legally bound by these terms and conditions.
In these terms and conditions:
• we, us or our means Careershifters Limited;
• Site means our website at www.careershifters.org ;
• you or your means the person using our Site to reserve a place on one of our Masterclasses; and
• the Masterclass means the Careershifters Online Career Change Masterclass that we offer on our Site that you wish to pay to book a place on. The Masterclass is described at clause 2.
If you don’t understand anything in these terms and want to talk to us about them, you can contact us by emailing us at [email protected].
Who are we?
• We are Careershifters Limited, we are registered in England and Wales under company number 6319648. Our registered office is at 8 Coldbath Square, London, EC1R 5HL.
• You can contact us by emailing us using the details above, or by writing to us at our registered address listed above.
1 These Terms
These terms and conditions apply when you use our Site to request a place on the Masterclass. We may amend them from time to time and it is your responsibility to read these terms each time you use the Site.
2 The Masterclass
We offer online Masterclasses on different career change topics, either live or on demand. The details of the subject and panel for each Masterclass, the dates upon which each is being held, and details of previous Masterclasses can be found on the following page of our website: www.careershifters.org/masterclasses
3 Booking a place on the Masterclass
3.1 The following explains the process you will go through to apply to book a place on the Masterclass through our Site and how the contract for the purchase of a place on the Masterclass will be formed:
Step 1 – Choosing your Masterclass
On our Site, you can use the links to look at the Masterclasses we offer. Once you have chosen a Masterclass, and are happy with time and price of the Masterclass you wish to attend, click on ‘Reserve A Place.’ For Masterclasses which have already occurred you are able to purchase the recording of the Masterclass to watch on demand.
Step 2 – Personal Information
You will then be asked to enter the first name, last name and email address of the person who will be attending the Masterclass.
Step 3 – Payment
You will be asked to enter your payment card details. Once you are happy with them select “Book Now”.
3.2 Please check any details you provide carefully before you submit them.
3.3 Once submitted, we will email you to confirm that you are enrolled onto the Masterclass (Confirmation Email). At that point a legally binding contract will come into existence between you and us.
3.4 We may be unable to accept your application for a booking, in which case we will contact you to let you know and we will not process the booking or charge you for it. Typically, this could be because:
3.4.1 the Masterclass is fully booked; or
3.4.2 we cannot authorise your payment; or
3.4.3 there has been a mistake on the pricing or description of the Masterclass.
3.5 If you think there may be an error in the booking application you have made, please contact us as soon as possible.
3.6 If you are under the age of 18 you may not purchase a Masterclass from our Site.
4 Our Masterclass
4.1 The Masterclass is provided by video conferencing. It is your responsibility to ensure that you have the relevant facilities to access the elements of the Masterclass (such as computer, relevant software and adequate internet access), and to make yourself available to attend the Masterclass.
4.2 We cannot take responsibility for you missing all or part of the Masterclass due to you not having the right software, an inadequate internet connection, illness or other events that prevent or delay you from attending the Masterclass.
4.3 As part of the Masterclass we will provide you with a copy of the Masterclass recording and certain materials including a Masterclass Summary. You are only permitted to use these materials for your own use and reference. Any intellectual property rights in the materials will remain with us at all times and you are not permitted to share the materials with any other person, or to copy the materials.
4.4 The Consumer Rights Act 2015 gives you certain legal rights, for example that the Masterclass we provide must be delivered with reasonable care and skill. We must provide you with services that comply with your legal rights.
5 Changes to our Masterclass
5.1 We may change the Masterclass:
5.1.1 to reflect changes in relevant laws and regulatory requirements.
5.1.2 to implement minor adjustments and improvements.
5.2 If you wish to cancel your booking within 14 days of making it, or prior to the Masterclass taking place, please see your right to do so in clause 8.
5.3 We will not be liable if we have to postpone, cancel or reschedule all or any part of the Masterclass due to circumstances outside of our control, including if the Masterclass panellist(s) is/are ill or otherwise unable to provide the Masterclass, if we have insufficient attendees booked onto the Masterclass, or if we suffer an act of God, such as fire or flood.
5.4 In the case of any event in clause 5.3 above, we will try to reschedule the Masterclass (or the relevant part) for as soon as reasonably practicable. If you are not able to attend the rescheduled dates, we will offer you alternative dates, or a refund either: (i) in full, if you do not attend any of the Masterclass; or (ii) in part, if you attend only some of the Masterclass, the refund being a pro rata amount to reflect those parts of the Masterclass which you do not attend.
6 Price and Payment
6.1 The price of the Masterclass will be as set out on our Site at the time we confirm your booking. Our prices may change at any time, but price changes will not affect a booking that we have already confirmed with you.
6.2 The price of the Masterclass is in pounds sterling (£) (GBP), or US Dollars (USD), or Euros (EUR), depending on where it is viewed from, and includes VAT at the applicable rate.
6.3 We accept all major credit cards and debit cards.
6.4 We will do all that we reasonably can to ensure that all of the information you give us when paying for the Masterclass is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.
6.5 Your credit or debit card will be charged when you submit your card payment details and click “Book Now”. If you have chosen to pay in instalments, your credit or debit card will be charged the amounts, and at the frequency, specified on our Site.
6.6 All payments by credit card or debit card need to be authorised by the relevant card issuer. You may also be required to complete extra security steps such as:
6.6.1 Verified by Visa: https://www.visa.co.uk/run-your-business/small-business-tools/payment-te...
6.6.2 Mastercard®SecureCode™: https://www.mastercard.co.uk/en-gb/consumers/features-benefits/securecod...
6.7 If your payment is not received by us, and you start attending the Masterclass, you must pay for the Masterclass in full (or the first instalment, if you have chosen to pay by instalments) within 30 days of the date that the Masterclass starts.
6.8 Nothing in this clause affects your right to cancel the contract under clause 8.
7 Our liability to you – YOUR ATTENTION IS PARTICULARLY DRAWN TO THIS CLAUSE
7.1 Nothing in this contract or elsewhere will exclude or limit our liability for death or personal injury caused by our negligence, or any liability for fraud or fraudulent misrepresentation, or liability which we are responsible for in relation to consumer protection rights, or for any other matters which it would be illegal for us to exclude.
7.2 We will not be responsible for any losses that were not foreseeable to you or us when the contract was formed, or that were not caused by any breach on our part.
8 Your right to cancel this contract
8.1 If you wish to cancel the contract, for any reason, you must do so no later than the applicable timescale, as follows: 7 days before the day of the Masterclass. This means that if there is less than this period of time between you booking your place and Masterclass taking place, you will not be able to cancel this contract and your booking.
8.2 To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. email us) before the relevant timescale. For example, if the Masterclass is due to take place on 20 January, you will need to tell us that you wish to cancel your place by 11:59pm on 13 January.
8.3 If you cancel the contract, we will reimburse you without undue delay for all the payments we have received, and not later than 14 days after you tell us you wish to cancel the contract.
8.4 We will make the reimbursement using the same means of payment as you used for the original transaction, unless you have expressly agreed otherwise. You will not incur any fee as a result of the reimbursement.
9 Disputes
9.1 We will try to resolve any disputes with you quickly and efficiently.
9.2 If you are unhappy with our service to you or any other matter, please contact us as soon as possible.
9.3 If after exhausting our internal complaints process your complaint has not been resolved, you may refer the dispute to an Alternative Dispute Resolution (ADR) provider.
10 How we may use your personal information
10.1 When you use our Site, we will use the personal information you provide to us to:
10.1.1 process your payment for the Masterclass; and
10.1.2 inform you about similar courses or services that we provide, and you may stop receiving these at any time by contacting us.
10.2 We will not give your personal data to any third party.
10.3 For more information about how we use your personal data please see our privacy policy.
11 General
11.1 We may transfer or assign our rights and obligations under these terms to another organisation, or appoint third parties to assist us at any time but this will not affect your rights or our obligations under these terms.
11.2 This contract is between you and us. No other person shall have any rights to enforce any of its terms.
11.3 Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
11.4 If either of us does not at any time act on any rights we have or we delay in doing so, it will not affect the rights of either of us to enforce any rights at a later stage. If either of us choose not to rely on a right which we have, it will not affect any other rights which either of us has.
11.5 This contract is subject to English law and we each agree that any dispute arising under or connected to it will be decided by the English Courts. If you are a consumer in an overseas jurisdiction, including Scotland or Northern Ireland, this will not affect your rights to bring a claim in your local Courts or otherwise affect any statutory or other local law protections which you have.
11.6 We will not be in any way responsible to you for a failure to offer courses that you wish to buy or otherwise for a failure to comply with our obligations or any costs or liabilities you incur as a result of any circumstances beyond our reasonable control, including but not limited to if we are affected by matters beyond our reasonable control, by way of example only flood, fire, trade dispute, lack of third party materials or services.
11.7 If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.
11.8 No changes to the contract will bind us unless we agree to them in writing. Where you have already booked a place on the Masterclass which we have accepted, the contract will remain subject to the version of our terms and conditions which were in place at the time at which you placed the order.
11.9 Nothing in these terms and conditions seeks to exclude or limit any rights available under applicable law which cannot be excluded or limited. This means that these terms and conditions will not change any rights which the law grants to you which that law does not allow us to change or limit.
11.10 The contract is the entire agreement and understanding between us and all other statements and terms whether written or verbal are excluded to the fullest extent that the law permits.
11.11 We are committed to trying to achieve your complete satisfaction as our customer. If you have any complaints please contact us on the email address above.